Eliminate inbound tickets during incidents
Solving IT status updates
"During outages, we used to get bombarded with teammates asking "Is the site down?". Today, the first thing the Incident Commander does is update our Statuspage. No more questions. Our in office internet connections have outages, too. After seeing our Statuspage, our IT Manager asked if he could have an account. Today, instead of the whole company running to his desk, he sends updates company wide with a few clicks. He literally bought me lunch."