Active incidents are prominently displayed at the top of your page for your visitors to see right when they arrive, and they have easy access to subscribe to further updates via email or SMS. How To Communicate During Downtime
Having a single place to tell our customers about issues we're having makes it extremely easy to keep them in the loop at all times.
James Yu, Parse
Modern systems are made up of many different functional pieces, and listing each piece separately helps you more accurately communicate the status of your infrastructure.
Do your users a favor and let them know of scheduled maintenance well in advance of it actually happening. Scheduled maintenance is displayed right on your page and we even send email/SMS reminders ahead of time to those who opt-in. Here's How It Works
Being able to schedule maintenance ahead of time allows us to give our customers a heads up that we're going to be out of commision briefly. Our customers really appreciate it.
- Stephanie Maier, &yet
Now you can show the status of services that your product is built on. Simply add a Shared Component for each of those vendors, and we'll automatically update its status and when we detect that they are up, down, or in a degraded state.
There are currently almost 50 services that we have status information for. Some of this data comes from them being StatusPage customers and we're scraping the custom status pages of the others. Here's How It Works
Our business relies heavily on GitHub being up. Being able to automatically display GitHub's status on our page makes communicating with our customers that much easier.
- Mathias Meyer, Travis CI
If you want to prove your organization is committed to transparency, showing exactly how your systems are performing is a step in the right direction. It can also help your customers self-diagnose problems by giving them some insight as to how your systems are performing. Here's How It Works
Public performance metrics on our status page are key to Ping Identity's commitment to transparency and reliability of our services. It's one of the simplest ways for us to effectively communicate metrics to all our customers, and allow them to consume that information however they choose.
Beau Christensen, Ping Identity
Being able to show metrics from external monitors like Pingdom and internal monitors like Datadog is great because we can communicate the full range of how we're performing.
- James Avery, Adzerk
Downtime doesn't always have to be a customer service disaster. By proactively notifying users of downtime, you can turn a bad situation into a memorable customer experience. Your end users will be able to subscribe to incident notifications via email, SMS, and webhook (for the neckbeards among us).
As a credit card vault and payment processor, we are one of the most critical pieces of infrastructure our customers build their companies on. Being able to effectively communicate with them when we're having availability issues is crucial.
- Nathaniel Talbott, Spreedly
Every organization's infrastructure has many parts that customers use - everything from an API, to a management portal, to email deliverability. Because your infrastructure relies on a variety of moving pieces, an incident that affects one user may not affect another. That's why we let your users opt-in to the parts of your service they care about.
Our customers rely on Server Density for their monitoring so if there are any problems, it's important they know about it right away. StatusPage makes it easy for our customers to get real time notifications so they can make alternative arrangements when necessary.
- David Mytton, Server Density
When an internal system or 3rd party service is down, employees need to be kept in the loop. StatusPage gives your IT team a way to communicate incidents and scheduled maintenance to the right stakeholders at the right time. Fewer "what's the status of this?" messages, more focus on fixing the issue at hand.
During outages we used to get bombarded with teammates asking ‘is the site down?’ Today, the first thing the Incident Commander does is update our status page. No more questions.
- Dougals Jarquin, Zumba Fitness
Private Pages turn StatusPage into an internal-only tool for your organization. We offer several different methods to make sure your page is hidden from the general public, yet easily accessible to those with permission:
You can require users to authenticate through your Single Sign-On provider or Google Apps to view the page.
You can require the users be signed in as a team member of your StatusPage account.
If you don't use Google Apps and have too many users to create accounts for each one, you can limit access to a whitelist of IP addresses.
You need to focus on completing a successful maintenance, not on writing and sending maintenance e-mails. StatusPage makes it easy to create and schedule maintenance notifications for a specific date/time frame. Alerts get displayed on your page and sent out to users who have opted-in to receive updates via e-mail or SMS. Here's How It Works
We put in a lot of time to make sure every page is beautiful out of the box. StatusPage provides easy access for you to change the CSS values of major colors, as well as add your logo and favicon. We also make it dead simple to add a custom domain (status.yourcompany.com).
Your status page should feel like an extension of your brand. Using custom HTML and CSS gives you 100% control of every pixel. Your design and marketing departments will love being able to fine-tune fonts, colors, and all the details that make your brand special.
The live edit feature makes adding custom HTML and CSS quick and easy. Your designer will be able to seemlessly write code and automatically see updates to the preview in real-time.
With more and more browsing being done on smart phones and tablets, it's now a requirement that pages look as good on small devices as on big ones.
Whether your status page is being viewed on an iPhone, iPad laptop or full-size monitor, you can be confident your status page will look professional and function just the same.
Now, everyone in the company can stay up-to-date during an unplanned outage or scheduled maintenance without interrupting the engineers who are working to restore services.
StatusPage.io can parse "DOWN" and "UP" alert emails from Pingdom and New Relic, and will update your status page accordingly.
We've built a deep native integration with PagerDuty to automatically update the status of components listed on your page and even open/update incidents using data from the PagerDuty webhooks. The PagerDuty Integration
When things are on fire, quickly updating your status page is of the upmost importance. We built a first-party integration with VictorOps that allows you to update the status of components as well as create/update incidents without ever leaving their interface.Here's How It Works
When you authorize your company's twitter account, you'll have the option to automatically tweet about incident updates when you post them.